| 1. How long are your business hours? |
| Elim Jewelry is open from 9:00 am to 5:00pm Eastern Time. |
| 2. How long does it take to produce the name necklace? |
| Usually, it takes at least a week to make the item. However, if there are many diamonds it takes at least a week and a half to two weeks to finish. If the product is needed in a short period of time, choose the express processing and the making process will take a shorter period of time. Express processing is available to some styles of the single name plate necklaces. |
| 3. Is it faster to order online or by phone? |
| Elim Jewelry encourages customers to order online because it is faster and easier and prevents any mistakes that might occur over the phone. |
| 4. Is it possible to get a discount for the first purchase? |
| There is no discount for the first purchase; however, on your second purchase, you will be able to get a 5 % discount by using the coupon code sent to you with your first order. |
| 5. Can I just purchase the name plate and attach the chain myself? |
| The name plate is not like a regular pendant. The name plate has two holes, one of each side of the name plate. The chains must be attached to the name plate through the soldering process. This process means that the rings on the end of the chain must be put into the holes and then melted so that they wonĄŻt get unattached with the name plate. This process can only be done by our staff or at the local jeweler. |
| 6. What is the ring face size? |
| The face size of the ring is the actual height of the ring. |
| 7. What size chain would be best for children? |
| Size 14 would be best for young children. |
| 8. Where is the discount Coupon code? |
| The coupon code is located in the brochure sent together with the item you have purchased. |
| 10. How can I receive a free gift? |
| Elim Jewelry offers free gifts if you have large purchases. Usually, the free gifts start from a purchase of $100 or more. A purchase over $100 will qualify you silver ball earrings. A purchase over $200 will qualify you gold ball earrings. Finally, a purchase over $300 will qualify you for CZ stud earrings. |
| 11. Does the appearance of the actual name plate differ with the website picture? |
| Our products are made based on the website picture; therefore, the actual name plate does not differ from the website picture. The lighting and coloring may differ because of the website photo setting, however, the actual design will not differ from the website photo. |
| 12. How long does it take to produce the name necklace? |
| Usually, it takes at least a week to make the item. However, if there are many diamonds it takes at least a week and a half to two weeks to finish. If the product is needed in a short period of time, choose the express processing and the making process will take a shorter period of time. Express processing is available to some styles of the single name plate necklaces. |
| 13. Which item can I get with express processing? |
| Express processing is only limited to some styles of the single name plate necklaces. |
| 14. Do the billing address and shipping address have to be the same? |
| The billing and shipping address do not have to be the same. However, if they are the same, the order process will take a shorter period of time. |
| 15. Is it faster to order online or by phone? |
| Elim Jewelry encourages customers to order online because it is faster and easier and prevents any mistakes that might occur over the phone. |
| 16. Is it possible to get a discount for the first purchase? |
| There is no discount for the first purchase; however, on your second purchase, you will be able to get a 5 % discount by using the coupon code sent to you with your first order. |
|
|
